E-Government Case Study
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Scenarios
In the following figure the general use case diagram for the e-Government case study is reported.
| Field | Description |
|---|---|
| UniqueID | TIS-ENG-1 |
| Short Name | Request for e-Government service |
| Related To | TIS-BG-1, TIS-BG-3, TIS-BG-4, TIS-BG-5, TIS-BG-6 |
| Involved Actors | User |
| Detailed Operational Description | This scenario describes the submission of applications to obtain subsidies from the province of Bolzano, Italy. In the e-government application the process is started by the user that, after the login, chooses the service he needs. So the user inserts the needed data to compile the form for the request (he could decide to compile the form from the scratch or updating preexistent data). Actors involved in the scenario are the users of the application (citizen, companies or government agencies). |
| Problems and Challenges | When a user requires a document or a service he submits a lot of personal data. The confidentiality of the data must be guaranteed by the application, moreover the user must be assured that provided data are not used outside that transaction. |
| Additional Material | 
|
| Field | Description |
|---|---|
| UniqueID | TIS-ENG-2 |
| Short Name | Pay requested service |
| Related To | TIS-BG-5, TIS-BG-6 |
| Involved Actors | User, E-payment servi |
| Detailed Operational Description | If the user needs to pay some fee to obtain the requested service, he must interact with the e-payment service. The user inserts the needed data (usually credit card number) and waits for the completion of the process. The e-payment service checks the inserted data for the payment. |
| Problems and Challenges | A mechanism of encryption of data must be guaranteed to protect the transmission of confidential data by intrusion. |
| Additional Material | 
|
| Field | Description |
|---|---|
| UniqueID | TIS-ENG-3 |
| Short Name | Output Authentication |
| Related To | TIS-BG-5, TIS-BG-6 |
| Involved Actors | User, E-Certifier service |
| Detailed Operational Description | The user could require an authenticated output, so the application has to provide a mechanism to certify the output.
|
| Problems and Challenges | A mechanism of digital signature must be provided to guarantee the authentication of the output. |
| Additional Material | 
|
| Field | Description |
|---|---|
| UniqueID | TIS-ENG-4 |
| Short Name | Satisfy Request |
| Related To | TIS-BG-2 |
| Involved Actors | User, Public Body |
| Detailed Operational Description | Data submitted by the user when an eGovernment service is requested, are used by the Public Body to satisfy the user requests. At the end of the process the User receives the required output. |
| Problems and Challenges | A mechanism of digital signature must be provided to guarantee the authentication of the output. |
| Additional Material | 
|
