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Description

Case study Description

Business Goals and Domain Assumptions

business goals and the domain assumptions

Business Goals

Table BG1. Business Goal ALERT-BG1

Field	Description
UniqueID	ALERT-BG1
Short Name	Enable efficient duplicates identification
Type	Business Goals.
Description	Help developers and gatekeepers to manage issues. Developers should not work on duplicates, but instead access all duplicated issue entries to get more description on the issue. Gatekeepers should be notified of possible duplicates. Customers should be notified when their entry is a possible duplicate.
Rationale	Developers loose time with duplicates. Duplicate entries should instead help to get more complete information.
Involved Stakeholders	Customer, Gatekeeper
Conflicts	Poor detection could ruin the process.
Priority of accomplishment	Should have

Domain Assumptions

the tables containing the domain assumptions

Table DA1. Assumption ID

Field	Description
UniqueID	ID
Short Name
Type	Domain assumption
Description
Rationale
Involved Stakeholders
Conflicts
Supporting Material
Priority of accomplishment

Scenarios

the list of the scenarios

Table S1: Scenario ID

Field	Description
UniqueID	ID
Short Name
Related To
Involved Actors
Detailed Operational Description
Problems and Challenges
Additional Material